Helpdesk Pricing


Helpdesk Freelancer

Essential features for small teams starting with Helpdesk

Free
Free
  • Dynamic Ticket Form Management Customize ticket forms dynamically based on issue type or department to capture relevant information efficiently.
  • SLA Process Management Define and track Service Level Agreements (SLAs) to ensure timely ticket resolution and compliance.
  • SLA Reminder & Escalation Get automatic reminders and escalate tickets when SLAs are about to breach or have been breached.
  • Workflow & Approval Workflow Management Automate and streamline approvals and workflows effortlessly.
  • Workflow Automation Eliminate repetitive manual tasks by setting triggers and automated actions for ticket management.
  • In-Depth Reports Gain insights into performance metrics and team productivity through advanced reporting.
  • Canned Response Save time with pre-defined responses for frequently asked customer queries.
  • Average Handling Time Track and optimize how long it takes to resolve customer issues on average.
  • Custom Reports and Dashboards Build personalized dashboards and reports to monitor KPIs and service performance.

Helpdesk Startup (Perpetual)

Essential features for small teams starting with Helpdesk

$194.40 $216.00
Free
  • WhatsApp Channel Integration Engage customers directly through WhatsApp within the helpdesk.
  • Attachment Scanner Automatically scan ticket attachments for viruses or malicious content to ensure system safety.
  • Auto Ticket Assignment Automatically assign tickets to the right agents based on predefined rules.

Helpdesk SME (Perpetual)

Extended features for growing support teams

$216.00 $240.00
Free
  • Omni Channel Integration Manage customer interactions from email, chat, phone, and social media — all in one place.
  • LDAP Integrate with LDAP for centralized user authentication and management.
  • Microsoft Entra ID Enable secure single sign-on with Microsoft Entra ID integration.
  • Round-Robin Routing Distribute incoming tickets evenly among available agents to balance workload.
  • Skill-based Routing Automatically assign tickets to agents based on their expertise or department.
  • CSS Customization Customize the look and feel of your helpdesk portal to match your brand identity.

Helpdesk Enterprise (Perpetual)

Full control and customization for large, complex support needs

Custom Pricing
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Custom Pricing
Contact Sales
  • Ad Hoc Approval Add flexible approval steps on the fly for urgent or exception-based requests.
  • Department Status Link Share live ticket status updates for specific departments with stakeholders.
  • Custom JS Extend and personalize your helpdesk behavior using custom JavaScript scripts.
  • Elea AI Automate support tasks and enhance efficiency with Elea AI
  • AI-Powered Chatbot Deliver instant, intelligent responses with an AI-driven chatbot.

Helpdesk Enterprise Pro (Perpetual)

Full control and customization for large, complex support needs

Custom Pricing
Contact Sales
Custom Pricing
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  • Source Code Access Get access to the full source code for complete customization and self-hosting capabilities.
  • Enterprise Support Get priority enterprise-level assistance and resolution.
  • 1 staging license Test and validate setups with a dedicated staging environment.
  • Custom Feature Development Build tailored solutions to match your business needs.
  • Account Manager Receive personalized guidance from a dedicated account manager.