Servicedesk Pricing
ServiceDesk Freelancer
Essential features for small teams starting with Helpdesk
Free
- Dynamic Ticket Form Management Customize ticket forms dynamically for precise data capture.
- SLA Process Management Define and track Service Level Agreements (SLAs) to ensure timely ticket resolution and compliance.
- SLA Reminder & Escalation Get automatic reminders and escalate tickets when SLAs are about to breach or have been breached.
- Workflow & Approval Workflow Management Automate and streamline approvals and workflows effortlessly.
- Workflow Automation Eliminate repetitive manual tasks by setting triggers and automated actions for ticket management.
- In-Depth Reports Gain insights into performance metrics and team productivity through advanced reporting.
- Canned Response Save time with pre-defined responses for frequently asked customer queries.
- Average Handling Time Track and optimize how long it takes to resolve customer issues on average.
- Custom Reports and Dashboards Build personalized dashboards and reports to monitor KPIs and service performance.
- Asset Management Track and manage IT assets across their lifecycle from a single platform.
- Problem Management Identify recurring issues and create root-cause records to prevent future incidents.
- Change Management Streamline change requests and approvals to minimize service disruptions.
- Release Management Plan, schedule, and control software or infrastructure releases efficiently.
- Contract Management Manage vendor and service contracts with reminders and compliance tracking.
Servicedesk Startup (Perpetual)
Essential features for small teams starting with Helpdesk
Free
- WhatsApp Channel Integration Engage customers directly through WhatsApp within the helpdesk.
- Attachment Scanner Automatically scan ticket attachments for viruses or malicious content to ensure system safety.
- Auto Ticket Assignment Automatically assign tickets to the right agents based on predefined rules.
ServiceDesk SME (Perpetual)
Extended features for growing support teams
Free
- Omni Channel Integration Manage customer interactions from email, chat, phone, and social media — all in one place.
- LDAP Integrate with LDAP for centralized user authentication and management.
- Microsoft Entra ID Enable secure single sign-on with Microsoft Entra ID integration.
- Round-Robin Routing Distribute incoming tickets evenly among available agents to balance workload.
- Skill-based Routing Automatically assign tickets to agents based on their expertise or department.
- CSS Customization Customize the look and feel of your helpdesk portal to match your brand identity.
- Remote Desktop integration Troubleshoot issues remotely with secure desktop access.
ServiceDesk Enterprise (Perpetual)
Full control and customization for large, complex support needs
Custom Pricing
Custom Pricing
- Ad Hoc Approval Add flexible approval steps on the fly for urgent or exception-based requests.
- Department Status Link Share live ticket status updates for specific departments with stakeholders.
- Custom JS Extend and personalize your helpdesk behavior using custom JavaScript scripts.
- Elea AI Automate support tasks and enhance efficiency with Elea AI
- AI-Powered Chatbot Deliver instant, intelligent responses with an AI-driven chatbot.
ServiceDesk Enterprise Pro (Perpetual)
Full control and customization for large, complex support needs
Custom Pricing
Custom Pricing
- Source Code Access Get access to the full source code for complete customization and self-hosting capabilities.
- Enterprise Support Get priority enterprise-level assistance and resolution.
- 1 staging license Test and validate setups with a dedicated staging environment.
- Custom Feature Development Build tailored solutions to match your business needs.
- Account Manager Receive personalized guidance from a dedicated account manager.